Appeals Procedure
1. Introduction
It is the Company’s policy to ensure that learners with a appeal, complaint or dispute (Grievance) relating to their training and/or assessment can use a procedure which can help to resolve Grievances as quickly and as fairly as possible.
2. Informal Discussions
If you have a Grievance about your training and/or assessment you should discuss it informally with your Assessor. We hope that the majority of concerns will be resolved at this stage.
3. Stage 1
If you feel that the matter has not been resolved through informal discussions, you should put your Grievance in writing to your Assessor. The Assessor must give a response within 5 working days in an endeavour to resolve the matter.
4. Stage 2
If the matter is not resolved, you may raise the matter, in writing, with the appointed Internal Verifier, who must give a response within 5 working days. If appropriate your employer should be informed at this stage.
5. Stage 3
If the matter is not resolved to your satisfaction, you should put your Grievance in writing to the External Verifier appointed by the Awarding Body. You will be entitled to have a meeting with the External Verifier to discuss the matter. You may be represented or accompanied at this meeting by your employer if appropriate. The External Verifier will give his/her decision within 28 working days of the Grievance being received.
The External Verifier’s decision is final.